Legal

Refund Policy

Last updated: July 14, 2026

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We want you to love Good Good. If something isn't right with your order, we'll make it right — email us at hello@goodgoodgum.com and we'll sort it out.

Returns

We accept returns on unopened, unused products within 30 days of delivery. Because gum is a consumable product, we cannot accept returns on opened packages, for hygiene and safety reasons.

To start a return:

• Email hello@goodgoodgum.com with your order number and the reason for the return
• We'll send you the return shipping address
• Return shipping is at your expense, unless the product arrived damaged or incorrect
• Once we receive and inspect the product, we'll process your refund within 5–7 business days

Refunds

Approved refunds are issued to your original payment method. Allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

We issue a full refund, including original shipping, if:

• Your order arrived damaged or defective
• You received the wrong product
• Your order was lost in transit

Damaged or defective products

If your order arrives damaged, photograph the damage and email us within 7 days of delivery at hello@goodgoodgum.com. We'll send a replacement or issue a full refund — your choice.

Subscription orders

Subscription orders follow the same return policy as one-time purchases. You can cancel, pause, or skip from your customer account at any time before your next billing date. Orders that have already been processed and shipped can't be cancelled, but they can be returned under our standard policy.

Non-returnable items

• Opened or partially consumed products, unless defective
• Products returned more than 30 days after delivery
• Products not in their original condition

Exchanges

We don't offer direct exchanges at this time. If you'd like something different, return your original order for a refund and place a new one.

Your legal rights

This policy is offered in addition to — and does not limit — the rights and warranties you have under Quebec's Consumer Protection Act and other applicable law.

Contact us

For any return or refund question, email hello@goodgoodgum.com. We reply within 1–2 business days.