Legal

Shipping Policy

Last updated: July 14, 2026

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Processing time

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll get an email with tracking as soon as your order ships.

Shipping rates and delivery times

Destination	Rate	Estimated delivery
Canada — orders over $35	Free	3–7 business days
Canada — orders under $35	Calculated at checkout	3–7 business days
United States	Calculated at checkout	5–10 business days

Delivery times are estimates only and are not guaranteed. Delays can happen during peak periods, holidays, or carrier disruptions.

Tracking your order

Once your order ships, you'll receive a confirmation email with a tracking number. You can track it on the carrier's website, or from your customer account on goodgoodgum.com.

Subscription orders

Subscription orders ship automatically on your monthly billing date, at the same shipping rates. We'll notify you before each order is charged, so you have time to update your address, or pause or skip the delivery.

Address changes

Need to change your shipping address? Email hello@goodgoodgum.com as soon as you can. We can only update an address before the order ships — once it's with the carrier, we can't redirect it.

Lost or stolen packages

If tracking shows your order as delivered but you can't find it, check with your neighbours and building management first. If it still doesn't turn up, contact us and we'll do our best to help. Good Good is not responsible for packages stolen after confirmed delivery.

If a package is lost in transit — tracking stalled or never updated — email hello@goodgoodgum.com. We'll file a claim with the carrier and arrange a replacement or a refund.

International shipping

We currently ship to Canada and the United States only. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Contact us

Questions about your shipment? Email hello@goodgoodgum.com. We reply within 1–2 business days.