Politique d’expédition

Delivery times are estimates only and are not guaranteed. Delays may occur during peak seasons, holidays, or due to carrier disruptions.</p>

Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order directly through the carrier's website or by logging into your customer account at goodgoodgum.com.

Subscription Orders
Subscription orders are processed and shipped automatically on your monthly billing date. The same shipping rates apply. You will receive a notification before each order is charged, giving you time to update your address or pause/skip the delivery if needed.

Address Changes
If you need to update your shipping address, please contact us at: hello@goodgoodgum.com as soon as possible. We can only update addresses before an order has been shipped. Once an order has been handed to the carrier, we cannot redirect it.

Lost or Stolen Package
Good Good is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows "delivered" but you have not received your package, please check with neighbours and your building management. If you still cannot locate it, contact us and we will do our best to assist. For packages lost in transit (tracking stalled or never updated), please contact us at hello@goodgoodgum.com and we will file a claim with the carrier and arrange a replacement or refund.

International Shipping
We currently only ship to Canada. International orders outside these regions are not available at this time. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.