Questions, answered.
Everything you need to know about the gum, the caffeine, the ingredients, shipping and subscriptions. Missing something? Just ask us.
The gum & caffeine
How much caffeine is in each piece?
Each piece has 44 mg of natural caffeine, from coffee beans and yerba maté extract. That is roughly half a cup of coffee, so two pieces is about one cup.
How fast does it work?
Caffeine is absorbed through your cheeks and mouth as you chew, so many people feel it sooner than they would from a drink or a pill. How quickly and how strongly it works varies from person to person.
How many pieces can I have in a day?
Start with one piece and see how you feel. Health Canada's general guidance for healthy adults is to keep total caffeine from all sources (coffee, tea, energy drinks, gum) to no more than 400 mg a day, and each piece is 44 mg, so count your other caffeine too. Enjoy in moderation.
Who should avoid it?
Good Good is not for children under 18, for people who are pregnant or breastfeeding, or for anyone sensitive to caffeine. If you have a medical condition or take medication, check with a healthcare professional before using it. This is general information, not medical advice.
Where is it made?
Our gum is made in Italy by gum specialists, because that is where we found the best gum.
Ingredients
What is in it?
Xylitol, sorbitol and maltitol syrup (sweeteners and chew), natural flavours, caffeine and yerba maté extract (the energy), spirulina extract (the natural green colour) and tocopherols (vitamin E, for freshness). See the Ingredients page for the full story and the nutrition facts.
Does it contain sugar?
No added sugar. Each piece (2.3 g) has 0 g of sugars and 0 calories. Its 2 g of carbohydrate is sugar alcohols, like xylitol and sorbitol. As with any sugar alcohol, eating a lot of it can upset some people's stomachs.
Does it have artificial sweeteners or colours?
No aspartame, sucralose, acesulfame-K or saccharin: we sweeten with xylitol and sorbitol. The green speckles come from spirulina, not artificial dye.
Is it vegan and gluten-free?
Yes. The formula has no animal-derived ingredients and no gluten.
Is it safe for pets?
Keep it away from pets, especially dogs. Xylitol is toxic to dogs. Our gum also contains caffeine, which is harmful to pets.
Shipping & returns
Where do you ship, and what does it cost?
We ship to Canada and the United States. Orders over $35 CAD ship free, with no code needed. Otherwise the rate is calculated at checkout. If you are outside Canada, you are responsible for any duties, taxes or import fees your country charges. Full details are in our Shipping Policy.
How long will my order take?
Orders are processed within 1 to 2 business days. After that, estimated delivery is 3 to 7 business days in Canada and 5 to 10 business days in the United States. These are estimates, not guarantees, and delays can happen during peak periods, holidays or carrier disruptions.
How do I track my order?
When your order ships, we email you a tracking number. You can also follow it from your customer account.
Can I change my shipping address?
Email us at hello@goodgoodgum.com as soon as you can. We can only update an address before the order ships. Once it is with the carrier, we cannot redirect it.
My order arrived damaged, or never arrived.
If it arrives damaged, take a photo and email us within 7 days of delivery. We will send a replacement or give you a full refund, your choice. If a package is lost in transit, email us and we will file a claim with the carrier and arrange a replacement or a refund. See the Refund Policy for details.
What is your return policy?
You can return unopened, unused products within 30 days of delivery. Because gum is a consumable, we cannot accept opened packages unless they are defective. Email us with your order number and the reason, and we will send you the return address. Return shipping is at your expense unless the product arrived damaged or was the wrong item. Once we receive and inspect the return, we process your refund within 5 to 7 business days, back to your original payment method. We do not offer direct exchanges. Read the full Refund Policy.
Subscriptions
What is Subscribe & Save?
Subscribe & Save gives you 10% off and delivers your gum automatically, billed monthly. Subscriptions are managed with Appstle, and there is no minimum commitment.
Can I skip, pause or cancel?
Yes. You can skip, pause or cancel any time from your customer account before your next billing date. We also notify you before each order is charged, so you have time to update your address or skip a delivery. An order that has already been processed and shipped cannot be cancelled, but it can be returned under our standard return policy.
How do I update my payment method or address?
Use the link in your order confirmation email or your customer account. If you get stuck, email hello@goodgoodgum.com.
Orders & contact
How do I contact you?
Email hello@goodgoodgum.com or use our contact page. We reply within 1 to 2 business days.
Can I change or cancel an order I just placed?
Email us as soon as possible with your order number. Once an order has shipped, it cannot be changed or redirected.
How can I pay?
We accept major credit cards, processed securely through Shopify Payments. We never store your card details. You must be at least 18 to order.
I am a retailer, or I am with the press.
Wonderful. Email hello@goodgoodgum.com or choose the matching topic on the contact page.
Still have questions?
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